The biggest gripe we hear from users that migrate over to our services is that once a site had gotten built for them, getting a hold of that person or pseudo company for help was a horrible experience. First of all our easy to use CMS or content management systems make life for our users a lot easier but we don’t drop you off in the middle of technology Island and let you starve to death. We’re here to help you succeed and to provide you with exceptional service. This is one of the many reasons we retain and gain clients.
Getting answers to questions about your new ticket web site should not be like pulling teeth. Between our support tickets, FAQ page, Video library and Pier 2 Pier Premium (PPP) support service we’ve got you covered. The support tickets are answered within 1-12 hours, our FAQ and Video Library pages are consistently being developed and our new Pier 2 Pier Premium support gives users who need that special attention the immediate support they require.
Moving into the technological age should not cause you stress and anxiety, we are sincerely here to help you.