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FAQ

PXS Frequently Asked Questions (FAQ)

How Do I Add Google Analytics To My Pages?

Edit pages you want to add analytics code to (best to place code on main template page as it will appear on all the pages associated with that template)- 



  • Edit the Template You Want to Edit (Pages - Templates)

  • Find the control called "GoogleAnalytics" in the top right, and click edit.  

  • In the "Account" field, input the numeric code provided by Google in your Webmaster Tools.

  • Click "I'm Done" 

  • Publish page.



You're all set. Apply these steps to any template you want analyzed by Google. 

How Do I Add Non Google Analytics Script To My Pages?
Non Google Analytics script can be added by just dropping a generic content box at the bottom of the page you want monitored and add the java code to the html option in the box and save the page.
How Do I Set Up 301 Redirects on the PXS Application?





Proper 301 Redirects for PXS Sites


There are basically two types of URLs you will want to setup to redirect when transitioning a site to the PXS system:



  • Real page URLs (like www.mydomain.com/somespecialpage.aspx, and www.mydomain.com/search.html)

  • Dynamic Pages using querystring parameters (like www.mydomain.com/events.aspx?eventid=12345)


Dynamic Page URLs


These are basically individual URLs that when entered you want to go to a new real page.  The Sitefinity CMS platform supports mapping multiple URLs to a single page out of the box.  You simply create the page needed on the site, then go to the properties tab of that page, and add the extra URLs you want redirected to the current page.  For each one, check the box that says “Redirect to the default URL” and a 301 header will be passed to the client if the extra URL address is accessed.  You can learn more about setting this up by reviewing the Sitefinity user guide on page 37.


In addition, I believe the server has been configured to allow you to upload an .htaccess file which you can use to manually override the system and perform redirects.  You should test this before jumping to this solution though, as I have not used this myself, and can’t guarantee that all site will support it.


Dynamic Pages


These are pages where a parameter passed in (like eventID or categoryID) that would change where the user should be redirected.  In general the querystring based pages are not SEO friendly, so we don’t use them in the PXS system.  Instead every page uses verbose URLs.  Since we can’t simply map the dynamic page to a direct page we can’t use the above 301 methods.  Instead we need to read the parameter being passed in, and translate it to the real URL the new system uses to do the redirect.  To accomplish this we created a control called "Querystring Redirect" and can be found under the “Analytics” grouping of available controls.  You simply add it to a page mapped to the base URL of the dynamic page, then put the query string param in (everything after the "?") and where you want it to redirect in its settings.  You can use it as many times as you want on a page. 


If you have lots of different URLs you want to redirect based on different querystrings then I suggest you setup a single page like "/Templates/Redirects.aspx" on the site and add multiple URL's to the page using the page properties, then add the redirect control to that page for each unique redirect.  Just make sure the new page has “show in menu” as off, and use a blank template so it isn't loading a bunch of stuff needlessly.


Example:  If we were to redirect the Jeff Dunham page (http://www.mydomain.com/Event.aspx?EventID=22746) you would do the following:



  1. Create a new page “/Templates/Redirects.aspx” if you haven’t already done so.



  • Add an “extra URL” to the new redirects page of “~/event.aspx”



  1. Add “Querystring Redirect” control to the redirects page with the following settings:



  • Querystring: EventID=22746

  • RedirectURL: /jeff-dunham-tickets.aspx

  • Visible: True

  • EnableViewState: False

  • EnableTheming: False


Now all requests for the /events.aspx page will go to our redirect page, and our redirect page will redirect the user if the request includes a ?EventID=22746 in the URL.  You may want to add a control to the redirect page with no querystring in case the user goes to the page direct.  You will probably also want to add some content to the page in case a user hits the page, but a redirect match was not found.


You can use this one page for multiple dynamic pages as long as the querystring matches are unique.  The redirect will not disseminate between the category.aspx vs. the event.aspx.  So if you also want to redirect the “comedy” category, you would do the following:



  1. Add an “extra URL” to the new redirects page of “~/Category.aspx”

  2. Add “Querystring Redirect” control to the redirects page with the following settings:



  • Querystring: CategoryID=2736

  • RedirectURL: /comedians.aspx

  • Visible: True

  • EnableViewState: False

  • EnableTheming: False


With the above you now have a dynamic redirect page handling redirects for your old events.aspx page as well as your old category.aspx page.  You can obviously made adjustments above depending on what redirects are needed and how you want different scenarios handled, but between the extra URLs in the properties of pages, and this control – you have everything you need to map out your old URLs to the new system. 




What Are My XML Sitemap URLs?

  • http://www.yourdomain.com/sitemap.ashx

  • http://www.yourdomain.com/performersitemap.ashx

  • http://www.yourdomain.com/performercitysitemap.ashx

  • http://www.yourdomain.com/venuesitemap.ashx

  • http://www.yourdomain.com/categorysitemap.ashx

  • http://www.yourdomain.com/eventsitemap.ashx

I have the PXS Application, how do i set up my email accounts?

If DNS resides with you, simply contact the company that services your DNS to make modifications.  If your DNS resides with Ticket Platform, contact your sales representative to receive your user name and ID to log in to your Web Control Center.  You can set up your email accounts here.

How do I modify a performer description?

This content is shared among all the performer page templates (pages - sitemap - pxs templates). 


The default text reads: "Your ticket company is your source for [performer name] tickets..."


To change this shared content, go into the sitefinity CMS to:




  • modules -> generic content -> content items 







How do I Add/Change/Remove images in a Slideshow (Featurette)?

Video Tutorial Available For This FAQ - Click Here!





A slideshow, or featurette, rotates through the images and text of specified catalogues. You must specify these catalogues in the Modules - TicketPlatform section of sitefinity. Click catalogues.





The catalogues are named for their location. ie- "Home - Featurette - World Series", or "Sports - Featurette - NHL." 





Clicking edit on any catalogue will let you change basic info about it, give it a priority rating (for slideshow order) or add a picture. Clicking "Add Catalogue To Features" will take you to a list of places to add the catalogue. The same catalogue can appear in multiple places across your site.





If you would like to change the picture for a slide, while keeping the list of associated performers/events intact, you can search or upload from the main catalogue page, just like on a performer page.





If you would like to remove the slide altogether, just go to "Add Catalogue to Features" and move the Feature from the right side column to the left side. If you want another catalogue (and performer list) to appear in its place, take note of that "Feature Name" and go to this area in another catalogue and add it. Just move the "Feature Name" from the left column to the right.

My Catalog additions or changes are not appearing in the top navigation?

Catalogs that are added or edited on  the top navigation function differently then static pages that are added to the top navigation.  The change made to catalogs will not take affect immediately as custom pages do, they take proximately 15-20 minutes to show on the live site.  There is a technique called "toggling" that can make that change take place instantly.


Follow these instructions.




  1. Go to "Pages"

  2. Expand (+) PXS Templates

  3. Select Catalog

  4. Select Properties

  5. Select "No" in show in navigation and hit "save changes"

  6. Now select "Yes" in show in navigation and hit "save"

  7. Go back to your live site and refresh your page

  8. You just toggled.  Congratulations.  You should see your changes without waiting.




What is "toggling" and how do i do it?

Toggling is a technique that helps reset your cache so you don't have to wait to see catalog modifications in your top navigation.  Here's how you do it.



Follow these instructions.




  1. Go to "Pages"

  2. Expand (+) PXS Templates

  3. Select Catalog

  4. Select Properties

  5. Select "No" in show in navigation and hit "save"

  6. Now select "Yes" in show in navigation and hit "save changes"

  7. Go back to your live site and refresh your page

  8. You just toggled.  Congratulations.  You should see your changes without waiting.







How do I change the name of a page?

This is very simple.







  • log into sitefinity.

  • Go to pages - sitemap. Scroll down the sitemap until you find the page that you're trying to edit. If it is part of a dropdown you will need to expand the field for that dropdown. 

  • When the page is selected, go to the properties tab and change the name for Menu Label

  • Click save and you're done.




How do i change the order of performers in my catalogs

Each performer has a priority sort order that you can associate to it.  Go to Modules, Ticket Platform, Performers, Filter to your performer (event, venue or category) and hit refresh.  Edit the performer and enter priority sort order number.  If all the performers in the catalog you are working in have a priority sort number then they will show in that order, If not the performer (event, venue or category) will show in that catalog alphabetically.

How do I create a favicon for my website?

A favicon is a small image used to identify a website in a webbrowser. You see it at the top of tabs, or next to a bookmark.


Making a favicon for your website is easy!




  • Find an medium-high quality image of your logo or image you want as your favicon. It should be simple, since you are going to make it very tiny.

  • Head to a site like this and upload your logo.

  • Make any touchups that you need. Remember this image is going to have very few pixels so any stray elements will be visible.

  • Download the favicon. It should default to the name "favicon.ico".

  • Then, log onto sitefinity. Go to files. Be sure you're at the 'root' of your site, the folder you're in should be your domain name. 

  • Click upload files and select "favicon.ico."

  • Upload.


Thats all it takes! 


This icon should be visible at the top of each page on both the frontend and in sitefinity.




What is a "control"?

A control renders data onto your page. You can see a list of them by going into Pages - sitemap and editing any page. Notice the list on the right hand side of the page, with controls broken down by category.





There are many types of controls - 




  • featurette - displays catalogues with their images in rotation.

  • nearby control - displays a list of performers/events/venues near the user's IP address.

  • form viewer - displays a form on a page

  • generic content - allows you to write text, images, and links onto a page. Copy and paste straight from your word processor.


There are many more useful controls available to you, take a look.



How do I change my header, footer, logo, or other site-wide content?

Content that is site-wide is stored on a template. There are by default two templates - the Main_Template that handles almost all pages on your PXS, and the Ticket_template that handles the viewing of tickets on the interactive map page.





If you want to make changes to your templates, be sure to edit both the Main and Ticket templates so that they match.


To edit the template, login to sitefinity and go to pages - templates and edit the template of your choosing. This functions very similarly to editing a page. You can change the properties of any control on the page, edit generic content to change/update your logo, add/remove links from the footer, put social bookmark icons in the header, etc.


Take a look, but be careful about putting too much on the template - the site gives it priority over the content of a static page, so it will shove any controls on a static page out of the way and may cause some formatting issues.

How do I add a generic content control that uses snippets?

  1. Go to the page you want to work within.

  2. Edit the page.

  3. Add Control TPII Generic Content under “Most Popular” by dragging it on to the page.

  4. Edit Control by clicking “Edit” on “Generic Content Wrapper”

  5. Write content then use “Insert Code Snippet” to insert the required snippet within the content

  6. Click “I’m Done.

  7. Publish your page.




I created an events/performer list, but nothing is displaying!

For the Performer List control and the Nearby List control, you have to set the exact category names to filter that TicketNetwork provides. If these lists are not showing, it is possible that the name is not exact.





Go to modules - ticketplatform- categories and look at the categories supplied by TN. These are broken down into Parent/Child/Grandchild sub-categories.





Make sure the names from TN match the names you put into your control exactly.







How do I create a list of events for a certain city?

This is easy as pie!





Log into sitefinity. Go to pages - sitemap and click edit on the page in question.





While on that page, go to the list of controls on the right hand side. Find the category "Ticket Platform" and select the control for "SearchResults." Drag that control to the body of your page.





Now, edit the SearchResults control. You'll see many categories of options. Most will be set for you already. Look for display and find the field for "title." This is the title for your list of events. 





Now to choose the specifics of what the list will display. Go down to "Override." You'll see there the many parameters you can set to filter the search list. For most purposes, you'll just need to edit the "City" field. If you're making a link to somewhere like Kansas City (there are multiple) then you should also specify state.





Enjoy!







How do I add a newsletter signup ?

This is quite easy to do!





There are two integral parts of the Newsletter signup process.





1) Having a "Control" on the page - a physical place - where the user can enter data about themselves.


2) Having a list in the "backend" that builds as users sign up so that you can email to them easily.


Here's how to do it:


1) Go in sitefinity to pages - sitemap. Find the page where you'd like your newsletter to appear. While on the page, go to the list of controls on the right side and under "newsletters" choose "subscription form." Drag the form to the area on your page where it should reside.


2) Go in sitefinity to modules - newletters. make sure you have created a "subscriber group" that the form should add users to. Make sure the control's settings from step one are pointing to that group.





* If you have not yet setup your SMTP settings, it should say so in the newsletter area. Talk to your email provider and ask for their SMTP server and PORT. You should know your login/pw already. This is how your website emails out your newsletter to a subscriber group.

How do I delete a catalog?




  1. Click on "Modules"

  2. Click on "Ticket Platform" module

  3. Click on "My Catalogs"

  4. Click on "edit" on the catalog you want to delete.

  5. Scroll to the bottom and click "Delete"

  6. Pop up with ask you if you are sure? press "Ok"

  7. Thats it your catalog has been deleted.



How do I add/remove a performer/event on my PXS?

Performers and events can be sorted into catalogues, which show in different parts of the site. Everywhere on the site with a list of performers is a catalogue. 





Catalogues can appear in multiple areas of the site at once: ie - a side navigation or a slideshow.





There are many preloaded catalogues on the site, each named for their location on the site. To add a performer to one of the catalogues on the site, go to Modules - TicketPlatform - Performers.





Search for the desired performer and click edit.


Below you'll see a list of catalogues available on the site. Check the boxes for where you'd like the performer to appear.





Similarly, you can do this for events/venues by clicking their respective sections in the TicketPlatform Modules.

How do I remove the "more" link on a cataloge?

This applies to any catalogue on your site contained in a Top X Wrapper, such as the left nav or the fan fav area.


The answer is that you cannot just remove the 'more' link. However, you can make it so a catalogue has no 'more' entries to display: just match the number of performers in that catalogue to the number of entries displayed, and there will be no 'more' possible performers to list.




  1. Set maximum entries for the control: go to pages -> sitemap and find the page where the control in question resides. (Pages -> Templates if this is a site-wide control ex. leftnav). Then go to edit -> display on the control and change the setting for "Catalogue Items to Display."

  2. Set number of performers in the catalogue to match: add or remove performers from that catalogue so that the number of performers assigned matches the number of "Catalogue Items to Display."


Now there will be no more button as there will be no more performers to display!






Why wont a catalog update with a picture that I select/upload?

Fist, and foremost, lets eliminate the possibility of a CACHING issue. Clear your cache after you make your changes, and then re-load the page. If you have google chrome, use "Incogneto" (click the wrench).





If the image is still not showing up, go to the catalog in question (modules-ticketplatform-catalogs) and be sure you have selected the boxes for "Include in Sitemap", "Include in Children", and "Active in Sitemap."





These two approaches will solve your problem 95% of the time. 

How do I change "form data", like the "Contact Us" form?

The forms you see on the site are controllable in size and placement from the pages section of sitefinity, but you'll notice you cannot edit the content of the form there. Thats because each form control references form data within the modules of sitefinity.





To access your site-wide forms so that you can add/edit/delete this info, go to "Modules -> Forms." There, you'll see the default "Contact Us" form, and from here you can make new forms.





To edit an existing form, just click on it and go to "edit this form."




How do I create a form, like a "sell your tickets" page?

The PXS has all the tools you need to make any form you desire.


The overall steps to putting a form on a page.




  • Create a form for the user to fill out.

  • Create a page for that form

  • Put the form on the page.


Creating a form:

Login to sitefinity. Go to modules - forms. Create a new item.


Input a title and a short description, ie - You can sell your tickets right here!


Now below you can enter every field you want on your form. First select a field type, then fill out specifics about each field in the section below. As you create fields, click add to form. 


You can see the list of fields below and their order on the form. Here are some common field types:




  • Date input - for dating the form.

  • Text input - for name, email, phone number.

  • Text area - for additional info.


After you have all the fields you want on the form, go below to the form settings:




  • From/To Email: This will be where the form data is sent after someone fills it out (from is where that email will say it was from).

  • Subject: what that email's subject will be.

  • Send button: the text on the forms send button. 

  • Success/Failure/Validation messages.

  • Confirmation message.

  • Below you can enable any encryption you want on the message when it sends to you, and a couple other form settings.


Then save. You now have a form ready to be put on any part of your site you please.





Creating a Page for the form.

Now we need a physical page for the form. Head, in sitefinity, to pages - sitemap and create a new page. Enter in all the basic information and select that this is to be a normal page. Click create. When prompted to choose a template, select Main_Template.





Putting the form on the page.

Now you can add content to the page by dropping controls into areas you like. We're looking for the "Form View" control in the section "Forms." When you find it, drag the "Form View" control onto the body of the page (called LeftMainContent). Click edit in the top right of the control and in the window that pops up, click "select a form." You should see the list of forms available on your site (including the one you made earlier).


Select that form, click done on the control, and publish the page.


You will now have a form on a page.



















How do I add a Catalog to a TopXWrapper?

Here are instructions on how to add a catalog (A group of Performers, Events, Venues or Categories) to a TopXWrapper (A selected area on a page where you can place catalogs) in your PXS Application.






  1. Go to "Pages" and select the page you want to customize catalogs in

  2. Click "Edit this page"

  3. Click "Edit" for TopXWrapper control

  4. In Properties tab click on "Display"

  5. Copy the "Featured Name" exactly as is

  6. Click cancel in that area then "Cancel Changes" on the top left hand side of the page

  7. Select "Modules" then "Ticket Platform"

  8. Click on "My Catalogs"

  9. Click "edit" next to catalog you want to add to the TopXWrapper

  10. Click on "Add Catalogs to Feature" button

  11. Left Click in area called "Feature Add Text" (If Feature name already exists in the left box go to step #13)

  12. Paste or copy Feature Name as talked about it item #5 above and click "Add"

  13. Click on the new "Feature Name" you just added in  the left box

  14. Once highlighted click the "Arrow pointing to he right empty box" 

  15. The new Feature Name should now be showing in the right box

  16. Click "Update"

  17. And "Update" one more time in the catalog page



How do I change my footer?
Your footer can be accessed at the template level.



  • Go to Pages

  • Templates

  • Main Template

  • Edit this template

  • Edit Generic content (in the area of the footer you want to work in)






Important Note: You can modify all your generic contents in one area by going to Modules - Generic Content. Then when actually working in a Generic Content control simply choose "select shared content" then you will have access to all your generic contents and you can pick what you want placed in that specific generic content area.  Also make sure you preview your work before publishing.  
How do I find and manually upload an image to a performer, event, venue etc.?
Windows:



  1. Go to Google image search and search for an image.

  2. Under the search box is a link for Advanced search 

  3. For Size choose 'Larger than 640x480' and for Aspect ratio choose 'Wide' and then click Google Search in the upper right hand corner.

  4. Find an image you like and click on it, on the right side of that page should be a link for 'Full-size image', click that link.

  5. Right click on the image and select Save image as… or Save picture as… and save it somewhere on your computer.

  6. Find the image on your computer and right click it and select Edit.

  7. This should open the image in Paint where you can select the crop tool that looks like a box with dotted lines.

  8. Select a portion of the image that you like and make sure it is about 3 time as wide as it is tall.

  9. Copy that section and in the upper left hand corner select the File dropdown menu and select New.

  10. When the new white box shows up paste the image that you copied and save the new image somewhere on your computer.

  11. Go into the performer page in Sitefinity that you want to edit and select Choose file.

  12. Once you choose the file click Upload and then after it is uploaded click Update.

  13. Your picture should now be uploaded.



Mac: 




Coming soon

How do I change the flag image/description for tickets in my inventory?







You can set a label for the flag in sitefinity.  Go to the control "InteractiveTicketList" on the Ticket page (pages - sitemap) and enter something for "Featured Image Description." 


 


You can also FTP into the server and replace the image of the flag with whatever you want, as long as it is the same size and format. You can find your flag icon at yourdomain/Images/Mark.png


 


If you need an FTP login for your PXS, file a ticket in our client login area.


How do I create a link on my site?

Go to what content you want to link to your page - a button, text saying "click here," etc - and edit it. This will be a "Generic Content" control.





Highlight the content you want "clickable" and then click the "Inset a Link" icon - a picture of a globe and a chain link.





Here, you can put either the exact URL for the page, or select a page from within the site map.

How do I change the title at the top of my page?

1) login to sitefinity

2) go to sitemap

3) go to page in question (ie i went to "home") 

4) it will default to the "view" tab (right side), switch to "properties" 

5) scroll down to "head content" and change "title"


How do I change the title of a dropdown?

1) login to sitefinity

2) go to sitemap

3) go to page in question.

4) it will default to the "view" tab (right side), switch to "properties" 

5) Edit the field for "Menu Label".


How do I change my logo?

1) Backup your existing logo. Go to your site and right click on the logo and save it to your computer. 


2) Be sure your new logo is the same size as the old. Right click on it and click properties and make sure it is the same size pixel for pixel.


3) Edit your template in sitefinity under Pages- Templates. Go to your logo, click edit. You can upload your new logo here. Do this on both the main template and ticket template, and on any other custom templates you may have.

How do I add/remove performers to/from the "Top Artists" dropdown in the top navigation?

1) Login to Sitefinity.


2) Go to Modules --> Ticket Platform --> Performers.


3) Search for the performer you would like to add/remove.


4) Once in the performer area, under "Performer Catalog Assignments: " check or uncheck the box next to "Top Nav Top Artist" and click "Update".

The location of my near by control is not exact? What can I do?

The GeoIP City Lite API that is released with the PXS Application is a free module and will provide the city associated with your IP address.  You may inquire about a more accurate IP look up by purchasing the GeoIP City.  Please contact your sales representative for further details.

I added a picture to something, but the frontend isn

This problem is likely due to caching. Your browser is storing information about the website, like pictures, locally on your computer. The website has changed, but your cache of the image is out of date. Usually your browser or DNS will recheck periodically for a new cache every few minutes.


 


If you'd like to see the changes instantly occur, you can toggle the page.


 


How to toggle a page:



1. Go, in sitefinity, to pages -> sitemap. Find the page you want to recache.

2. Go to the tab for "Properties"

3. Change the option for "Show in Navigation" to its opposite. (If yes, make no or vice versa).

4. Save Changes.

5. Change the "Show In Navigation" setting back to its original.

6. Save Changes.



The page will now be recached. Any image change you did should show accurately now.


 


If it is not a top priority, the page should automatically show the new picture in about ten minutes. Or, if you use another browser it will likely show the newest image.


 


Why are tickets I have posted showing at the bottom of my ticket results?
Ticket Network does not give us the ability to sort by more than one data set. What we can do is one of two options. We can either move the tickets to the top which would then not organize the rest of the ticket from lowest to highest, or we can sort by lowest to highest and the tickets will simply be highlighted as they are now.
How do I reset the cache of events from Ticket Network if there is a mid-day update(like with playoff games)?

This will cause your site to briefly not display any events, as it is updating from the network.


 





1) Reset the cache: go to modules – ticketplatform. Click "Reset Cache" , not "Refresh"

2) Load the new cache: go to yourdomain.com/TPII.LoadCache.ashx

3) Watch as it updates. When it is done it will tell you.


 




How do I embed content codes on my site (ie facebook/twitter)?

It's quite simple, really!





1) Edit the page you want to add the codes to (Pages -> Sitemap)


2) Find an existing "Generic Content" control to add the code to, or drag one from the control panel to the right onto your page.


3) Edit the "Generic Content" control.


4) Switch the viewing mode to "HTML"


5) Paste the embedded code in this box. 


6) Press done.


7) Publish changes to the page.

How do I program a templated page with unique content (performer name or venue name)?

There are many tokens in the PXS which allow you to put unique content onto templated pages. You can put them in head content on any of the templated pages to generate a meta description or meta tags for every templated page (ie Performer or Event pages):




[PerformerName]

[VenueName]

[ParentName]

[ChildName]

[GrandChildName]

[EventName]

[EventDate]

[City]

[State]

[Country]
How do I add image Alt-Text?

There are two types of pages where images can be, static (ie Sports or NFL) or dynamic/templated (ie performer/venue/event). Here are the ways to change the image alt tags on each type of page:



for static pages:





1) go to the page in "pages"

2) edit the page in question

3) edit the "generic content" where the image is

4) right click on the image go to properties

5) there is an option right thur







for a performer page's image (venue and event and catalogue images are similar)

1) go to modules - ticketplatform

2) go to performers (or venue/event/catalogue)

3) search for said performer and edit the one you want

4) there is an image alt text field below the pic



How Do I add a RSS feed to a Page?
1. Log into your admin

2. Click on pages

3. Click on the page you want to add the RSS feed to (If you want to add an RSS feed to all your Performer page go PXS Templates, then click on Performer

4. Click “Edit this page “

5. Click on “+Add Controls”

6. From selection on the right navigation click on “RSS Feeds”

7. Mouse over “Rss Feed” option, left click holding the mouse and drag the control onto an area on the page where you want the Rss feed to show”

8. Mouse over new module and click “edit”, you may modify the properties of the control from this area.

9. Click Publish to allow changes to be saved.



Now to that the control is on the page, you will need to go to the specific performer and drop in the RSS you want shown specifically for that performer.



1. Click on “Modules”

2. Click on “Ticket Platform”

3. Click on “Performers” in the left navigation

4. User filter to search for the performer you want to add the specific RSS feed to.

5. Once you found your Performer. Click on “Edit”

6. In the Rss Feed URL field paste the Rss that you would like to appear for this performer

7. Click Update All.



All set!
How do i link an image on a page to another page?

  • Edit the page the image is located on 

  • Edit the generic content control that holds the image. 

  • Highlight the image and click the "insert link" option in the easy html top navigation of the generic content control.

  • Click on "Select a page from this site" 

  • Navigate to the page you created

  • Click "I'm Done"

  • Fill "text" and "tooltip" options (example: call it "our mobile page")

  • Click Insert.

  • Click I'm done.

  • Publish Page

How do I create specific text to appear if no events are shown in the near by control?
1. 


  • Click on "Modules"

  • Click on "Generic Content"

  • Click on "Create a new item"

  • Name this for easy reference by you, in the body write the content that you want to appear if no events are present.  (example: sorry no events in your current area"

  • Click "create this item"


2.


  • Edit page "Near by control" is on

  • Edit "nearby list" 

  • Click on display

  • See (When Summary or Body not Available) Click Select

  • Select Generic content you created that you want to show when no events are available

  • Click "I'm Done"

  • Publish

Add a Default Picture to Your Performer Page?


UPLOADING YOUR DEFAULT IMAGE TO SITEFINITY




1. Go to the back-end (Sitefinity) and login with your username and password.

2. First, you'll need to choose an image which will need to be saved on your computer *where you can find it* that you want to upload as your default image


3. Go to the top navigation and click on "Files", then go to the left-hand column under "Select a Folder"and click on the folder "Images".


4. At the top of the list, click on the button "Upload Files"


5. You'll now see a page with several fields and a "Select" button next to them. Go to the top field and click "Select", then find the image saved on your computer that you'd like to upload, highlight it, and click "Open". Once it appears in the field, click "Upload" at the bottom of the page. 

6. You should be able to click on the "Images" folder scroll down and find the image you just uploaded. **Make sure to highlight the entire name of that picture and copy it. We will need to paste it in our URL later. Follow the next steps...






UPLOADING THE DEFAULT IMAGE TO THE PERFORMER PAGES


 

7. Now go to "Pages" at the top navigation bar and click on it.


8. On the left-hand column under the title "Site Map", scroll down to the heading "PXS Templates" and click on the + sign next to it.


9. Under that drop down menu, find "Performer" and click on it.


10. Go to "Edit this Page" at the top of the page and click on it.


11. Now you should be able to edit this performer page. Drag your cursor over the area in the box titled"Context Image" and click on the word "Edit".


12.Find the heading that says "Display" and click on it.


13. Under the drop down menu, you will see the top line that says "Default Image URL".


14. 
In field next to "Default Image URL" type out: 




http://YOUR SITE NAME/images/PASTE THE NAME OF FILE (the one you uploaded that you copied before from the folder images under Files). 




Example: http://demo.ticketplatform.com/images/default.png



(on your URL link, the "demo.ticketplatform.com" will be replaced with the name of your website.com, and the "default.png" will be replaced with the information you will paste from the image you uploaded. Do not delete any of the forward slashes (/) because they need to be there for the link to work.) 



15. Once your URL is typed out corrently, click on the "I'm Done" button, and then click on the button that says "Publish" at the top of the page.




Then check out your site from the front-end, and click on a few of the performers that you hadn't already uploaded a unique picture to... 



Your default image should be there! Hooray!



How do I set up my email?

  • Click on "Modules"


  • Click on "Forms" 

  • You should see three forms listed there

  • Click on the first form listed and scroll down to "Form Settings"

  • Under "Form Settings" you will see a "To" and "From" field. Enter the email address you wish you send and receive emails to and from for your business

  • Save changes

  • Repeat for the next two forms on the form page. Click on the second form, click to edit the form, and scroll down to Form Settings and change the "To" and "From" field to your email address. Save Changes. Go back and do the same for the third.

  • Your email is now set up! 

What version of Sitefinity does my site use?

Your site is running on Sitefinity 3.7

How do I set up autopay so for my subscription?

You can update your credit card on file to make sure you're subscription payment (monthly occurring invoices only) is current with the latest credit card information so your subscription is always up to date and your service(s) is/are never interrupted.  



  1. Log into your client log in area

  2. Select the invoice due and select the “Pay Invoice Online” option

  3. Select Credit Card or Paypal

  4. Update your profile with your new credit card

  5. In the future payments options at the bottom of the page there is a an option called “Charge the full amount to my credit card monthly” after you hit “Pay Now” that information will be saved for future subscription payments. 

What URLs should I use for advertising campaigns?

It is best to use the PerformerID, VenueID, TicketID, EventID links that we have set up when running ads as these will never change. Here are the URLs to use:





http://www.yourdomain.com/PerformerID/5144.aspx


http://www.yourdomain.com/VenueID/556.aspx


http://www.yourdomain.com/TicketID/1988293.aspx


http://www.yourdomain.com/EventID/1988293.aspx




You can find the PerformerID on the backend at the bottom of the performer edit area. http://goo.gl/Qfybd http://goo.gl/GpxWX

The VenueID can be located by going to the venue on the Ticket Network web site. http://goo.gl/MVRTN

The TicketID and EventID can be found by going to the checkout page for an event. http://goo.gl/m2d2T